Privacy Policy

1. Introduction

Triplly (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Triplly mobile application (“App”) and website (“Website”).

2. Information We Collect

Information you provide

• Account information: name, email address, username, and profile photo when you create an account.
• Trip data: trips you create, itineraries, activities, places, dates, and travel companions.
• Communications: messages you send through support channels.

Information collected automatically

• Device information: device type, operating system version, and unique device identifiers.
• Usage data: how you interact with the App, features used, and session duration.
• Log data: IP address, access times, and crash reports.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App and its features.
• Enable collaboration features such as shared trips and group itineraries.
• Process subscriptions and manage your account.
• Send important service updates and notifications.
• Detect and prevent fraud, abuse, or security issues.
• Analyze usage patterns to improve the user experience (in aggregate, anonymized form).

4. Sharing Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• With other users: Trip details are shared with members you invite. Public profile information is visible to anyone with your profile link.
• Service providers: We use third-party services for hosting, analytics, and crash reporting. These providers only access data necessary to perform their services.
• Legal requirements: We may disclose information if required by law, legal process, or government request.

5. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Opt-out: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at support@triplly.com.

8. Children's Privacy

Triplly is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

9. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or by email. Continued use of the App after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at support@triplly.com.